Refund policy
If you have any problems with your order, especially in terms of fit, size or colour, or if you come across any defects, we’ll be happy to refund the amount. Please return the unused item with tags within 30 days of receipt. In case you wish to change the item, you bought, you will need to place a return request for the same following the process as listed below. After that you can re-order the style you want.
You can initiate the returns by logging into your Brand Account.Raising the return request
Log into your account.
Go to My orders
Click on ‘Return’ against the item you wish to return.
Specify the account in which you would like the refund amount to be credited.
Fill in the details and raise a return request by clicking on submit button.
You will receive a confirmation for the return initiated.
Reverse pick up will be done from our side where ever feasible. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area.
Refunds
The amount will be refunded post product pick up and quality check by our team.
For Credit card/Debit card/Net Banking payments, it may take up to 2-5 business days for the refund amount to reflect in your account (depending upon your bank).
Free Gifts cannot be returned or exchanged.
Please email to our customer support in case of any clarification.
Terms and Conditions for Returns
Brand will not be responsible for any incorrect fund transfer/voucher issuance against returns arising due to erroneous input by the customers. The customer takes the complete responsibility of the accuracy of the information provided.
You can return either complete order or some items from the same order.
In case you are shipping the product by yourself please pack the products properly and paste/write the address: Hefei Ciyi Trading Co., Ltd., No. 6 # 6003, Hongxiang Industrial Park, No. 5 Ningxia Road, Baohe District, Hefei,Anhui,China Please mention return Id on the packet.
Please make sure you seal the packet completely before handing over to courier partners.
Please use separate packets for items from separate orders.
Our follows 30 days No question asked return policy. You can return the product within 30 days of delivery.